The CEC member portal will undergo maintenance tonight, Nov. 3, starting at 6 P.M. This system update will impact all methods of payment. The expected downtime of our bill payment system is scheduled to last approximately 30 minutes. Please keep this in mind tonight if you need to make a payment. Thank you.
Report a Power Outage
CEC members should call 1-800-239-1193 to report a power outage or you can report outages using the free Covington Connect app for Android (download here). If you have an iPhone, you can download the CEC Connect app (download here).
If you are not calling from the outage location, please remain on the line and provide a detailed message regarding the outage.
Please do not use email or social media to report a power outage. It is always best to call 1-800-239-1193 or use the app. To use the CEC Connect app, simply open the app and click on Report Outage, then follow the prompts.