PLEASE BE AWARE AND SHARE IMMEDIATELY: A CEC member notified us this morning that she received a call from someone claiming to be with the co-op and he stated that her electric account was pending disconnection for failure to pay $900. The man would not provide his name, only that he was with Covington Electric. The caller ID showed Covington Electric, but the fake number was 407-550-2189. Unfortunately, this member gave the scammer her bank account number believing she owed this amount and was about to have her power cutoff. She called CEC after the fact, and our MSR advised her to call her bank asap to stop payment and/or dispute the charge, and to explain this was a scam activity. If any CEC member gets a call like this, hang up and call our office at 800-239-4121 to report it. CEC will never call a member demanding immediate payment over the phone or threaten to cut power if said payment is not made immediately. Scammers can easily manipulate fake phone numbers, alter Caller ID, and use other hacks to appear authentic, but don't be fooled by these criminals. ALWAYS hang up and call CEC directly. NEVER give anyone sensitive personal information or banking information over the phone, by email or text, or if someone randomly knocks on your door claiming to be with a certain company. Please helps us spread the word about this criminal activity so we can stop these predators. Thank you.
Energy Audit or Bill Concern – What’s the difference?
A home energy energy audit and a bill concern (high bill) are two different things. An energy audit can be requested to help you better understand the whole picture of your home’s energy use, comfort, and safety. It’s for members who are looking for ways to determine what energy saving investments can be made to make their home more energy efficient. They can help members determine where low-cost changes or bigger investments in their homes can help lower energy consumption. An audit can also help you determine where your home is inefficient and which problem areas you should prioritize to save energy and improve the comfort of your home. This can also be done using our virtual residential home energy advisor by clicking here.
If you have received your electric bill and it seems unrealistically high, then you may just need to speak to an MSR about your bill and the factors that impact it like extreme seasonal temperatures, thermostat settings, etc. These professional member service representatives are here to answer your questions and they have access to your daily/hourly usage, which can help pinpoint times when your usage was higher than normal.
CEC members are encouraged to login to their My Coop Account to view their energy usage analysis. This tool is very helpful in tracking one’s energy use and comparing it to temperatures and other factors than can impact demand in the household. If you are interested in learning what changes or investments you can make to help improve your homes’ energy efficiency, just give us a call, use the our online resources, or complete the form below.