PLEASE BE AWARE AND SHARE IMMEDIATELY: A CEC member notified us this morning that she received a call from someone claiming to be with the co-op and he stated that her electric account was pending disconnection for failure to pay $900. The man would not provide his name, only that he was with Covington Electric. The caller ID showed Covington Electric, but the fake number was 407-550-2189. Unfortunately, this member gave the scammer her bank account number believing she owed this amount and was about to have her power cutoff. She called CEC after the fact, and our MSR advised her to call her bank asap to stop payment and/or dispute the charge, and to explain this was a scam activity. If any CEC member gets a call like this, hang up and call our office at 800-239-4121 to report it. CEC will never call a member demanding immediate payment over the phone or threaten to cut power if said payment is not made immediately. Scammers can easily manipulate fake phone numbers, alter Caller ID, and use other hacks to appear authentic, but don't be fooled by these criminals. ALWAYS hang up and call CEC directly. NEVER give anyone sensitive personal information or banking information over the phone, by email or text, or if someone randomly knocks on your door claiming to be with a certain company. Please helps us spread the word about this criminal activity so we can stop these predators. Thank you.
Touchstone Energy
During the 1998 annual membership meeting, Covington Electric Cooperative introduced our brand name, Touchstone Energy®. It’s an alliance of consumer-owned electric cooperatives that are dedicated to providing consumers with reliable, high-quality service at competitive prices. Touchstone Energy is the brand name by which cooperatives identify and connect themselves with that alliance. It symbolizes what CEC is all about—integrity, accountability, innovation and community spirit.
CEC, along with approximately 750 other electric cooperatives in 46 states, have added the Touchstone Energy name and logo to emphasize our commitment to you. You may also see the tag-line, “the power of human connections,” included with the Touchstone Energy logo. That tag-line conveys the human element in providing local service, which is one of the most positive aspects of cooperatives.
Learn more about Touchstone Energy at touchstoneenergy.com.

