Important Notice for Online Bill Pay – Covington Electric Cooperative

IMPORTANT NOTICE:

H2O Water Heater Participants: PowerSouth has initiated a peak shaving event for CEC members with load control devices on their water heaters. It will take place on Feb. 1 from 6:30 AM – 8:30 AM. Members who signed up to participate in the H2O program received a discounted water heater at the time of purchase and understand the benefit of this program which is to help shave power consumption during high peak demand periods. The H2O participants should have adequate hot water stored in their tanks for normal usage during this time. We appreciate the cooperation of our H2O participants during this peak shaving event. Thank you.

Due to upgrades to Covington Electric Cooperative’s online payment hosting site, members will need to take the following steps if they have stored their credit card information on the site.

First, log into your account by clicking on My Co-op Account.

Once you have signed into your account: Select the “Account Management” on the left navigational menu.

Next, select the option: “Remove Stored Credit Card Data.”

Then, select “Submit All.”

The Pay Online Now link should accept your credit card information once it has been re-entered into the system and it will give you the option to store that information for future payments.

We apologize for any inconvenience this upgrade may have caused.

ALERT

IMPORTANT NOTICE: