Covington Electric Cooperative suspends electric disconnections for non-pay from March 16 through April 10 in response to the coronavirus national emergency.
For many industries, the impact of COVID-19 will be felt immediately and many Covington Electric Cooperative (CEC) members may see their incomes impacted as they are told to stay home from work.
As a service provider invested in its communities, CEC is committed to helping its members get through these uncertain times. That’s why, until we know more about this situation and what the repercussions may be, CEC is suspending all service disconnect orders for non-pay until April 10. Normal cutoff procedures are currently scheduled to resume on April 13. This applies to all accounts, post-pay and pre-pay. The co-op is also waiving fees related to arrangements and late payments during this time period. Payments for electric service are still due by the members’ due dates and CEC encourages all members who are not directly impacted financially by the COVID-19 pandemic, to pay their bills on time. This will help avoid larger bills during the next billing cycle that could potentially include two months of service.
CEC is committed to providing reliable electric service during this national state of emergency. The co-op is very mindful that it operates a critical infrastructure that provides essential electric service to its members. This is a responsibility CEC takes very seriously and that is why it is taking important measures to help ensure the reliable electric service CEC provides is not compromised.
CEC will continue to update its members regarding possible changes in office procedures, events, etc., through its website and through its social media channels.