CEC has reinstated normal collection procedures for past due accounts. Members who currently owe a balance on their electric account (this includes post-pay and pre-pay) should contact the co-op to discuss payment options, and other ways CEC can help its members who may still be struggling at this time.
CEC temporarily suspended service disconnections and waived late fees due to nonpayment of bills on March 18 to help its members during the COVID-19 pandemic. This is one of the steps that CEC took to reduce stress on its members and provide local families and businesses with certainty during an uncertain time. Since the start of the pandemic, CEC has worked to support families and businesses throughout the community by also accelerating capital credit returns to eligible members.
As our community continues to recover from the pandemic, CEC has resumed normal collection procedures for accounts with past due balances effective May 26, 2020. The COVID-19 pandemic was unprecedented and CEC understands that many members may have had trouble paying their electric bills during this critical time. If you missed payments and have a past-due balance, CEC can help. The co-op mailed letters to members with past-due accounts in May notifying them about their options. Members can make a payment arrangement on their account by calling CEC at 800-239-4121 during regular business hours, Monday through Friday from 7:30 a.m. until 4:30 p.m.
CEC members who do not need arrangement assistance, can pay their bills in a variety of ways including; by mail, drive-thru in Enterprise and Sanford, online using the CEC App or website, kiosks, and through the automated phone system.
Electric co-ops are built by, and belong to, the communities they serve. That community focus drives CEC as it continues to respond to evolving COVID-19 challenges and local concerns.