On Memorial Day, we remember the brave men and women who made the ultimate sacrifice while serving our country. Their courage and dedication will never be forgotten. As we reflect on the meaning of this reverent day, please be aware that CEC and Buzz Broadband offices will be closed on Monday, May 25. While our offices are closed, members can still access their accounts 24/7 via My Co-op Account or by using the CEC mobile app. As always, our team is on standby to respond to after-hour disruptions to service.
Report a Power Outage
CEC members should call 1-800-239-1193 to report a power outage or you can report outages using the free Covington Connect app for Android (download here). If you have an iPhone, you can download the CEC Connect app (download here).
If you are not calling from the outage location, please remain on the line and provide a detailed message regarding the outage.
Please do not use email or social media to report a power outage. It is always best to call 1-800-239-1193 or use the app. To use the CEC Connect app, simply open the app and click on Report Outage, then follow the prompts.