ALERT

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SCAM ALERT

PLEASE BE AWARE AND SHARE IMMEDIATELY: A CEC member notified us this morning that she received a call from someone claiming to be with the co-op and he stated that her electric account was pending disconnection for failure to pay $900. The man would not provide his name, only that he was with Covington Electric. The caller ID showed Covington Electric, but the fake number was 407-550-2189. Unfortunately, this member gave the scammer her bank account number believing she owed this amount and was about to have her power cutoff. She called CEC after the fact, and our MSR advised her to call her bank asap to stop payment and/or dispute the charge, and to explain this was a scam activity. If any CEC member gets a call like this, hang up and call our office at 800-239-4121 to report it. CEC will never call a member demanding immediate payment over the phone or threaten to cut power if said payment is not made immediately. Scammers can easily manipulate fake phone numbers, alter Caller ID, and use other hacks to appear authentic, but don't be fooled by these criminals. ALWAYS hang up and call CEC directly. NEVER give anyone sensitive personal information or banking information over the phone, by email or text, or if someone randomly knocks on your door claiming to be with a certain company. Please helps us spread the word about this criminal activity so we can stop these predators. Thank you.

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Easy ways to pay your bill

Paying your bill has never been easier with several convenient options available to fit your schedule and lifestyle. CEC members can quickly bill their bill using CheckOut by PayGo at participating stores, making payments simple while you shop. For around-the-clock convenience, the CEC Automated Phone System is available 24/7, allowing secure payments anytime, day or night.

Customers can also use CEC kiosks 24/7 in Sanford, Enterprise, and at the All In Credit Union in Samson for fast and easy self-service payments. Mobile users can manage payments on the go through the CEC Connect app for iPhone or the Covington Connect app for Android devices. For those who prefer personal assistance, payments are always welcome in person at any office during normal business hours.

With multiple easy-to-use payment options, managing your CEC electric account is more convenient than ever.